Now Hiring - Retail Sales Inside Sales Representative in Battle Creek, MI

About us:

Freedom Motors USA has been producing wheelchair accessible vehicles since 1987. Every model offers benefits from over three decades of research and development as we continually refine and enhance our manufacturing process.
Since many of the employees here at Freedom Motors USA have been with us since the beginning in 1987, we are one of the most experienced and knowledgeable brands in the wheelchair accessible van business. Freedom Motors also puts employee and customer safety first, meeting OHSA requirements and testing more wheelchair-accessible vehicles than any other conversion company in the United States.
We are a family-owned and operated business, located at 740 Watkins Rd, Battle Creek, MI 49015. Contact us online now to discuss your career options!

Responsibilities:

• Answer a high volume of incoming calls from customers
• Continue and maintain long lasting relationships with clients
• Initiate customer outreach calls
• Respond to customer inquiries and questions by telephone, email, and text
• Accurately enter new customer information into CRM
• Verify and update existing customer information
• Identify and escalate priority issues
• Make follow-up customer calls
• Document call information according to standard operating procedures
• Route calls as appropriate and per standard operating procedure
• Complete daily tasks by the end of each business day
• Consistently meet or exceed daily, weekly and monthly metric goals

Qualification:

• Strong customer experience related background
• 5 years Customer Service Experience
• Prefer call center experience
• Strong Organization Skills
• Exceptional Written and Interpersonal Communication Skills
• Exceptional Problem Solving Capabilities
• Strong Computer Literacy
• Ability to read and comprehend complex instructions and information
• Bilingual is highly preferred

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus pay

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person